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Knowledge Base FAQ Item #7860010


Q7860010: After we installed a Microsoft patch, the AxNmSvc.exe crashes. The Event Viewer shows the following error in the Application Log: "Faulting application AxsNmSvc.exe, version, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x00013bef". Is this a bug?

The module that crashes is the Network Monitor Engine ('AxNmSvc.exe').
Somehow, the NTDLL API (NTDLL.DLL) got corrupted. The most common reasons are:

(-) Installation of a virus scanner;
(-) Installation of a screensaver.

ActiveXperts Network Monitor may not be the only software on your server that is suffering from this; also other applications and services may have undesirable results.

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