ActiveXperts Network Monitor KB - Alert Notifications - SMS
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'Alert Notifications - SMS' Knowledge Base Articles
| Q7520010 | Is there any additional hardware required to send out SMS notifications? |
| Not if you use Twilio Communition platform or Auron Omni messaging framework. But otherwise: yes, you'll need a GSM modem. Twilio is a cloud communication platform that helps software applications send and receive messages, make phone calls, send WhatsApp messages, and verify users via SMS or ... | |
| Q7520020 | Does ActiveXperts maintain a log where all SMS operations are logged are logged so I can troubleshoot? |
| You can turn on modem logging for the ActiveXperts Network Monitor Engine. To do so, you must enter a valid file name in the following registry entry: HKLM\Software\ActiveXperts\Network Monitor\Server\Trace\NotifySms For instance: c:\notfysms.log After that, restart the ser ... | |
| Q7520025 | What SMS or Whatsapp number format should I use to send out SMS and Whatsapp alerts? |
| Enter the recipient number in international (E.164) format. Use the full international phone number, including the country code, for example: +31612345678. ... | |
| Q7520030 | I'm using Twilio for SMS alerts, but I'm experiencing some difficulties with the setup. Do you have a standalone script that I can use to test it outside ActiveXperts Software? |
| Yes, sure. We have two flavors for that, one in Python and one in Powershell ... | |
| Q7520032 | I'm using Twilio for SMS alerts, but I'm experiencing some difficulties with the setup. Do you have a standalone Python script that I can use to test it outside ActiveXperts Software? |
| Here is a Python script: # requires: pip install twilio from twilio.rest import Client # Twilio authentication properties (assigned to your Twilio account). ACCOUNT_SID = "ACb12b4b9c8f3456abf46aa2cd2edda678" AUTH_TOKEN = "d512e340c567e1b8a08300b4a71e2bb8" # Twilio sender phone number ... | |
| Q7520034 | I'm using Twilio for SMS alerts, but I'm experiencing some difficulties with the setup. Do you have a standalone Powershell script that I can use to test it outside ActiveXperts Software? |
| Here is a Powershell script: # Twilio credentials $AccountSid = "ACb12b4b9c8f3456abf46aa2cd2edda678" $AuthToken = "d512e340c567e1b8a08300b4a71e2bb8" # Telephone number: From number assigned to your Twilio account $FromNumber = "+11234567890" # Telephone number: To number $ToNumber = ... | |
| Q7520050 | I use a GSM modem to alert via SMS. How can I verify that my comport is not already in use? |
| Go to the command prompt and type: echo AT COM1 . The modem should flash lights. ... | |
| Q7520060 | I want to use a GSM modem to alert via SMS. Which GSM modem do you recommend for ActiveXperts Network Monitor? |
| ActiveXperts supports any modem that is compliant with both ETSI GSM 07.05 and ETSI GSM 07.07 standards. Please note this doesn't necessarily mean that a modem that is compliant to these standards is automatically a good modem. There are many cheap modems around, with different firmware versi ... | |
| Q7521010 | I use a GSM modem to alert via SMS. When I send a test SMS message using my GSM modem, I get the following error: 30102. What does it mean? |
| This means that the COM port does not exist. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem'). Error 30102 does NOT mean that the port is already in use. If the port would already be in use, you would get another erro ... | |
| Q7521020 | I use a GSM modem to alert via SMS. When I send a test SMS message using my GSM modem, I get the following error: 30103. What does it mean? |
| This means that the port you are attempting to open is already in use by another application. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem'). Check if there's another application that is already using the COM port. ... | |
| Q7521030 | I use a GSM modem to alert via SMS. When I send a test SMS message using my GSM modem, I get the following error: 30201. What does it mean? |
| This means that the Windows Telephony Device you are using, is NOT defined on the computer. You may have made a typing mistake. Error 11201 does NOT mean that the port is already in use (you would get error 11202). You will never get this error when using direct COM ports (like 'COM1'), but only ... | |
| Q7521032 | I get the following System Warning in my log file: "Too many outstanding SMS requests. Reconfigure or disable SMS notifications". |
| This means that there are more SMS notification requests than the ActiveXperts Network Monitor Engine service can handle. There can be various reasons for that: The SMS communication channel is not functioning The network connection to the SMS communication channel is slow Too many notifica ... | |
| Q7521040 | I want to change all Alert SMS Notification settings for multiple Checks. What is the best way to do this? |
| Use the 'Copy' and 'Paste Properties' commands in the Manager to copy Alert Notification settings of one single Check and paste them onto multiple selected Checks or a selected Folder. This way, you can configure the Alert Notification settings (including Groups and individual Recipients) for mul ... | |
| Q7521042 | Is there a way to get a listed overview of the Alert SMS Recipients of the Checks in my list of Checks in the Manager application? |
| Yes you can. there are two ways: Right-click on the column-headings in the Manager. A context menu will popup. Select both 'Alert Notifications' and 'Alert SMS Recipients' Or choose 'Columns' from the 'View' menu in the Manager, and select both 'Alert Notifications' and 'Alert SMS Recipients ... |
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