ActiveXperts Privacy Policy

Privacy statement

ActiveXperts Software appreciates your interest in its products and your visit to this website. Your privacy is important to us and we want you to feel comfortable visiting our site, using our products, being our customer. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to ActiveXperts Software.

Collection and processing of personal data

When you visit our web site, our web server automatically records your IP address, the web site from which you visit us, the web pages you actually visit and the date and length of your visit. Personal data is only stored if volunteered by you, for example in the context of a registration, a survey, a competition or in execution of a contract.

Cookies

Cookies are text files stored on your computer, and accessible only to the websites which create them. Our website may from time to time use cookies and log files for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. Most web browsers automatically accept cookies, however you may delete, or disable cookies. Please note that you may not be able to take full advantage of a website if you disable cookies. Our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

Social Media

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a '+1' via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose. In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

Log Files

Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google's privacy policy may be obtained from https://www.google.com/analytics/terms/us.html

MyCommerce

Payment details - like Credit Card information - provided by you customer is used by MyCommerce, which handles all order issues of ActiveXperts Software products and services. We can't obtain your Credit Card information from MyCommerce. Credit Card numbers are confidential between you and MyCommerce. For more information about MyCommerce and their Privacy Policy please visit their website at https://www.mycommerce.com/corporate-policy/.

Storage of your personal data

ActiveXperts Software will not retain your personal information for longer than required.

We will keep your personal information:

If you have questions about our Data Retention Policy, please contact our Data Protection Officer: dpo@activexperts.com.

Opting Out

Because we respect privacy rights, we allow you to opt out of receiving certain information. If we choose to send news, bulletins or other marketing information or communications to you, we will provide you with the ability to decline, or opt out of, receiving such communications, and we will take reasonable steps to comply with such requests in a timely manner. Instructions for opting out will be provided if and when we determine to send such a communication.

Please understand that you will not be allowed to opt out of legal and other related notices concerning your relationship to us and the products you have purchased/downloaded, as long as you are an ActiveXperts Software customer. This includes a maintenance renewal offer as soon as your maintenance contract expires.

Exchange of data

We will disclose your data to governmental authorities in cases where it is required by law. Our employees, agencies, and retailers are obliged by us to respect confidentiality.

We will also disclose necessary data with third parties who provide shipping or publishing services because you have purchased goods or services.

Infrastructure

ActiveXperts Software servers are only in offices in The Netherlands and at its hosting company in Italy. ActiveXperts Software has a GDPR compliant Data Processing Agreement (DPA) with this hosting company. All servers, machines, devices at ActiveXperts Software are password protected and in locked rooms.

Freedom of Information

Upon written request, ActiveXperts Software or its representatives will inform you by letter without delay what personal data is stored by us as defined by applicable law. Should such data be incorrect, we will at your request correct that information for you.

Security

ActiveXperts Software uses technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Changes to Our Privacy Notice

ActiveXperts Software may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

Should you have questions regarding data protection and privacy of your personal data, you can refer to us:

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ActiveXperts Software B.V.
Lansinkesweg 4
7553 AE HENGELO
The Netherlands