ActiveXperts Knowledge Base Article 6500006
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Setup tries to rename the previous Folder to 'C:\ProgramData\ActiveXperts\Network Monitor.saved', in order to allow you to Restore from this Folder after installation. Apparently, the rename fails.
There are a few common reasons why the Folder cannot be renamed:
- One or more files are still open. For instance, a Log File, or a custom Powershell/VBScript File. Make sure to close all Files.
- The Folder is still open, either in the File Explorer, or else by a Command Prompt.
- You used ActiveXperts Web Access before, and the Web Server (IIS) is still pointing to 'C:\ProgramData\ActiveXperts\Network Monitor'.
Try to stop the Web Server for a moment using the following command from the command prompt:
NET STOP W3SVC
Then, continue Setup. Do NOT forget to restart the Web Server (NET START W3SVC) after Setup has completed. - The Folder is accessed through a network share. Try to stop the 'Server' service for a moment using the following command from the command prompt:
NET STOP SERVER
Then, continue Setup. Do NOT forget to restart the Web Server (NET START SERVER) after Setup has completed.
If you cannot figure it out, cancel Setup, reboot the system, and try again.
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form