ActiveXperts Network Monitor KB - Monitoring Printers
Our mission at ActiveXperts Software is to deliver high quality Network Monitoring solutions and Windows Development components.
Our goal is to supplement these solutions with timely support resources that can help at many different levels.
The first thing you want to do is try to find the answer to your problem in the Knowledge Base.
If you cannot find an answer to your question in our Knowledge Base, or if you need additional information or assistance, please use our Contact Support form.
'Monitoring Printers' Knowledge Base Articles
| Q6980015 | I have a Windows server with printers installed. The printers are IP printers on the network. The server is able to see the status, online/offline/etc. But Network Monitor always reports the printer as down. What could be the problem? |
| ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows machines. WMI is part of Windows operating systems and installed by default. First check out the following: WMI can use WinRM (preferred), or DCOM (legacy). In ActiveXperts, the WMI operation m ... | |
| Q6980030 | My printer always shows 'Idle' (value: 3), even though it is online. What is the reason? |
| ActiveXperts uses WMI (part of the Windows OS) to monitor printers. WMI retrieves the printer information from the spoolsv.exe process. So whether the printer status information retrieved is reliable depends on the printer driver. If the printer driver bypass the the spooler to get status ... |
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form