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Knowledge Base FAQ Item #7500030


Q7500030: I configured SMTP settings, but it does not work. I configured an Outlook Express SMTP e-mail account on the same machine, and this one does work. What could be the problem?

This is a known issues for users using McAfee VirusScan Enterprise. By default, it would not allow AxsNmSvc.exe (the network monitor service) to send SMTP traffic.
Open the VirusScan Console by Right-clicking the VirusScan icon in the system tray, select VirusScan Console, double-click Access Protection, select Prevent mass mailing worms from sending mail, click the edit button, and type AxsNmSvc.exe in the excluded processes field.

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