Knowledge Base FAQ Item #7000010
Q7000010: I'm having problems monitoring processes on a remote Windows server. How can I troubleshoot?
ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows computers.
WMI is part of Windows operating systems and installed by default.
Please check out the following:
- Check the Services applet on the monitoring server and monitored server to verify that the WMI services are indeed running.
- Make sure that firewall settings are not prevent you from accessing the remote computer through WMI.
Windows ships with the WMIC command line utility ('Windows Management Instrumentation Command-line'). Use this utility to make sure you can query a (remote) computer using WMI and see if the specific WMI counter is installed. In addition, use alternate credentials if permissions do not suffice.
- Try to query the process handle count on the monitoring machine:
WMIC /node:localhost PATH Win32_PerfRawData_PerfProc_Process GET Name,HandleCount
- Use the same command from a console window on the monitored server:
WMIC /node:localhost PATH Win32_PerfRawData_PerfProc_Process GET Name,HandleCount
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Finally, run the command from the monitoring server to check process handle count on the monitored server:
WMIC /node:remote-computer /user:user /password:password PATH Win32_PerfRawData_PerfProc_Process GET Name,HandleCount