Q6980015: I have a Windows 2012R2 server with printers installed. The printers are IP printers on the network. The server is able to see the status, online/offline/etc. But Network Monitor always reports the printer as down. What could be the problem?

ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows computers. WMI is part of Windows operating systems and installed by default.
Please check out the following:

  1. Check the Services applet on the monitoring server and monitored server to verify that the WMI services are indeed running.
  2. Make sure that firewall settings are not prevent you from accessing the remote computer through WMI.

Windows ships with the WMIC command line utility ('Windows Management Instrumentation Command-line'). Use this utility to make sure you can query a (remote) computer using WMI and see if the specific WMI counter is installed. In addition, use alternate credentials if permissions do not suffice.

  1. Try to query the Printer counter on the monitoring machine:
    WMIC /node:localhost PATH Win32_Printer GET Name, PrinterStatus

  2. Use the same command from a console window on the monitored server:
    WMIC /node:localhost PATH Win32_Printer GET Name, PrinterStatus

  3. Finally, run the command from the monitoring server to check the Printer on the monitored server:
    WMIC /node:remote-computer /user:user /password:password PATH Win32_Printer GET Name, PrinterStatus

Possible PrinterStatus Values are:

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