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Knowledge Base FAQ Item #6500012


Q6500012: I want to uninstall ActiveXperts Network Monitor manually. What are the steps?

The best way to uninstall ActiveXperts Network Monitor is by using the 'Add/Remove Programs' applet from the Operating System.
However, if you want to uninstall manually for some reason, use following steps to uninstall Network Monitor manually:

  • Stop the Network Monitor service by using the Services applet, or by typing NET STOP AXNMSVC from the command prompt;
  • Quit the Manager application;
  • Delete folder C:\Program Files\ActiveXperts\Network Monitor (or alternate directory) and all sub-directories;
  • Delete folder C:\Program Files\Common Files\ActiveXperts (or alternate directory);
  • Delete folder C:\ProgramData\\ActiveXperts\Network Monitor (or alternate directory). IMPORTANT: Make sure to make a backup of this folder first, as it contains the configuration file (CONFIG.SDF) and custom scripts!
  • Launch the registry editor (REGEDIT.EXE);
  • Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
  • Delete the 53FD4AF2-59DC-48E0-B345-CF8491D34460 key.
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