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Knowledge Base FAQ Items


Browse "Configuration & Administration" Questions:
Q6600030: I want to merge two configuration files from different servers into one configuration file. What is the procedure for that?
Let the ActiveXperts Helpdesk team do this for you; free of charge if you have a valid maintenance contract. Please contact ActiveXperts Support via e-mail and send them the two config SDF files as e-mail attachments. Or, upload the two files to a secure file transfer service like WeTranfer, and send us the URL so we can download. our team will merge the files and send the resulting configuration file back to you, either via e-mail or else via WeTransfer.
Network Monitor > Configuration & Administration

Q6600120: I want to give read-only access to my 1st line helpdesk staff. They should be able to view the status of the network, but they're not allowed to make changes to the configuration. Is this possible?
Yes that is possible. Access to the configuration of ActiveXperts Network Monitor is controlled by Operator Roles. Allow full control to any user on all configuration aspects, or allow only predefined operators to access the configuration and associate permissions to those operators. Choose 'Options' from the 'Tools' menu, and select the 'Operators and Roles' tab. Read more in the ActiveXperts Network Monitor manual, chapter 'Operators and Roles'.
Network Monitor > Configuration & Administration

Q6600020: I want to rename the hostname (NetBIOS) of the server where the ActiveXperts Network Monitor Engine service is running. Is there anything I need to change in the ActiveXperts configuration?
You do not need to make any changes. It is recommended to restart the ActiveXperts Network Monitor Engine service, as it uses the NetBIOS hostname in its Alert Notifications, and this name is retrieved only once on service startup.
Network Monitor > Configuration & Administration

Q6600140: When I start the ActiveXperts Network Monitor Engine service, I get the following error: "ActiveXperts Network Monitor Engine could not start due to a configuration consistency failure (error 25202)". What is the problem?
Please do the following: In the Manager application, choose File->Properties Make a screenshot of the 'ActiveXperts Network Monitor Configuration' window and send it by e-mail to Our helpdesk will handle the call as soon as possible.
Network Monitor > Configuration & Administration

Q6600125: Can I use an Active Directory Managed Service Account to run ActiveXperts?
Yes you can. You need to create a Managed Service Account in Active Directory first. After creation, you need to assign the account to the ActiveXperts Network Monitor Engine service in the 'Services' applet in Windows. How to create an Active Directory Managed Service account Start a new Powershell command prompt on the server where you want to run ActiveXperts, to execute the commands to create and install the new account. Create a new service account like this (we create account 'MyA...
Network Monitor > Configuration & Administration

Q6600130: I want to execute a SQL query to modify data in the CONFIG.SDF configuration database file using a sql script. Is this possible?
Yes, it is possible. The database is a Microsoft SQL Server Compact Edition file, and can be opened in Microsoft SQL Server Management Studio (part of Microsoft SQL Server): Launch SQL Server Management Studio; In the 'Object Explorer' window, select the 'Connect...' drop down box, and select 'SQL Server Compact...'; Specify the 'Database file' and click 'Connect'. You can now execute your database queries. Please note that all checks are stored in the 'Nodes' table. The 'Nodes' table con...
Network Monitor > Configuration & Administration

Q6600135: Are my passwords stored encrypted in the CONFIG.SDF file?
Yes, all passwords are stored encrypted in the CONFIG.SDF file. The CONFIG.SDF file is a Microsoft SQL Compact Edition File. The encryption used is a strong, proprietary encryption. If you want maximum encryption, we recommend to encrypt the CONFIG.SDF file using EFS and use AES256 as the encryption algortithm. To read more, please see FAQ Q6600137.
Network Monitor > Configuration & Administration

Q6600137: I want the strongest encryption of my passwords in the CONFIG.SDF file. How to achieve this?
The passwords are already encrypted according to a strong, proprietary encryption method. If oyu want most encrypption, we recommend to use EFS encryption of the CONFIG.SDF file, and use the AES256 encryption algorith. To encrypt: Open File Explorer from your Start menu and navigate to the file you want to encrypt. Right-click on the file and select Properties. Then, click on the Advanced button. Check the box next to Encrypt contents to secure data. Click OK, then Apply. Choose the option ...
Network Monitor > Configuration & Administration

Q6600010: When I start the Manager, I get Error '25004 "Unable to open Configuration Database".
When you start the Manager and get Error 25004: "Unable to open Configuration Database", there's most probably a security issue where the ActiveXperts Network Monitor Manager cannot read the Configuration Database (CONFIG.SDF). The application will close immediately. The easiest way to find this out, is by launching the Manager using the 'Run As Administrator' option. One way to do this is, is by pressing the SHIFT key and hold while you right-click the Manager shortcut item in Windows Start menu. Th...
Network Monitor > Configuration & Administration

Q6600025: Can I change the name of the workstation where a Manager application is running on?
You can change the name of the Windows machine where the Manager application is running on. It will not affect the ActiveXperts Network Monitor Manager operation.
Network Monitor > Configuration & Administration

Q6600132: I want to make changes in the CONFIG.SDF configuration database file using a script or program. Is it possible?
Yes, that is possible. See Configuration API FAQ items.
Network Monitor > Configuration & Administration

Q6600110: Is there a scripted way to put checks on hold?
See FAQ Item 6650020.
Network Monitor > Configuration & Administration

Q6600100: When I click on the 'service' icon in the ActiveXperts Network Monitor toolbar, I cannot stop or start the ActiveXperts Network Monitor Engine service with error "Unable to execute command. Make sure you are an Administrator". What can I do?
There can be two reasons for that: You're not logged on as an Administrator. You must be an Administrator of the computer in order to query/stop/start a service; Windows UAC (User Access Control) requires you to use the 'Run As Administrator' option in order to stop/start the service. One way to do this is, is by pressing the SHIFT key and hold while you right-click the Manager shortcut item in Windows Start menu. Then, choose 'Run As Administrator'.
Network Monitor > Configuration & Administration

ActiveXperts Error Codes

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