ActiveXperts Knowledge Base Article 7750125

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Q7750125 - When I open the ActiveXperts Statistics Configuration Tool, I get an error: "Unable to connect [Driver={SQL Server};Server=sqlserver01;UID=ax_sql_admin;pwd=**************], error 0x80004005, Unspecified error: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security Error". What should I do?

This is most likely caused by the fact that your SQL server requires TLS (Transport Layer Security). If TLS is enabled on the SQL Server, the {SQL Server} driver on the ActiveXperts monitoring server won't work; you must use the {SQL Server Native Client} driver instead.
The {SQL Server Native Client} may already be installed on your system; if not, you can download it from the Microsoft web site.

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