ActiveXperts Knowledge Base Article 7740220
Our mission at ActiveXperts Software is to deliver high quality Network Monitoring solutions and Windows Development components.
Our goal is to supplement these solutions with timely support resources that can help at many different levels.
The first thing you want to do is try to find the answer to your problem in the Knowledge Base.
If you cannot find an answer to your question in our Knowledge Base, or if you need additional information or assistance, please use our Contact Support form.
There can be various reasons for this. ActiveXperts provides tools to troubleshoot such problems.
First of all, check the status of the connection in the Statistics Configuration Tool:
- In the Manager, open the 'Tools->Statisticss' from the menu bar and launch the 'Statistics Configuration' tool
- Check out the status line at the bottom of the 'Statistical Database' tab; it displays a detailed error - if any. In case of an error, you'll be able to adjust your settings in this tab.
If the above does not solve the problem, please do the following:
- Open the Registry Editor (command line: REGEDIT.EXE)
- Assign a valid filename to:
HKLM\Software\ActiveXperts\Network Monitor\Graphs\GraphsTraceFile
e.g.:
C:\Temp\GraphLog.txt - Reproduce the problem
- E-mail the log file to support@activexperts.com
- Do not forget to reset the above registry value
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form