ActiveXperts Knowledge Base Article 6500050
Our mission at ActiveXperts Software is to deliver high quality Network Monitoring solutions and Windows Development components.
Our goal is to supplement these solutions with timely support resources that can help at many different levels.
The first thing you want to do is try to find the answer to your problem in the Knowledge Base.
If you cannot find an answer to your question in our Knowledge Base, or if you need additional information or assistance, please use our Contact Support form.
To see why the ActiveXperts Network Monitor Engine service did not want to start, use the Windows Event Viewer.
Check the Application Log located in the 'Windows Log' of the Event Viewer, and search for the 'AxNmSvc' Event Source.
One of the most common reasons is, that you have assigned wrong credentials to the ActiveXperts Network Monitor Engine service. Use the Services Control applet to assign the right these credentials.
Make sure that this account had (Domain) Administrator rights on the server where the ActiveXperts Network Monitor Engine service is running.
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form