ActiveXperts Knowledge Base Article 6500015

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Q6500015 - I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?

ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield does not update its registry key after uninstall, so it will prompt you to uninstall the next time you start the installation. You can use this workaround:

Now, InstallShield won't ask to uninstall anymore.


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