ActiveXperts Knowledge Base Article 6500015
Our mission at ActiveXperts Software is to deliver high quality Network Monitoring solutions and Windows Development components.
Our goal is to supplement these solutions with timely support resources that can help at many different levels.
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ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield does not update its registry key after uninstall, so it will prompt you to uninstall the next time you start the installation. You can use this workaround:
- Start the registry editor (REGEDIT.EXE);
- Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
- Delete the 53FD4AF2-59DC-48E0-B345-CF8491D34460 key.
Now, InstallShield won't ask to uninstall anymore.
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form
