ActiveXperts Knowledge Base Article 6500012
Our mission at ActiveXperts Software is to deliver high quality Network Monitoring solutions and Windows Development components.
Our goal is to supplement these solutions with timely support resources that can help at many different levels.
The first thing you want to do is try to find the answer to your problem in the Knowledge Base.
If you cannot find an answer to your question in our Knowledge Base, or if you need additional information or assistance, please use our Contact Support form.
Q6500012 - I want to uninstall ActiveXperts Network Monitor manually. What are the steps?
The best way to uninstall ActiveXperts Network Monitor is by using the 'Add/Remove Programs' applet from the Operating System.
However, if you want to uninstall manually for some reason, use following steps to uninstall Network Monitor manually:
- Stop the Network Monitor service by using the Services applet, or by typing NET STOP AXNMSVC from the command prompt;
- Quit the Manager application;
- Delete folder C:\Program Files\ActiveXperts\Network Monitor (or alternate directory) and all sub-directories;
- Delete folder C:\Program Files\Common Files\ActiveXperts (or alternate directory);
- Delete folder C:\ProgramData\\ActiveXperts\Network Monitor (or alternate directory). IMPORTANT: Make sure to make a backup of this folder first, as it contains the configuration file (CONFIG.SDF) and custom scripts!
- Launch the registry editor (REGEDIT.EXE);
- Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
- Delete the 53FD4AF2-59DC-48E0-B345-CF8491D34460 key.
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form