ActiveXperts Knowledge Base Article 3000012
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Our goal is to supplement these solutions with timely support resources that can help at many different levels.
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This is not a problem of the ActiveXperts component, but is related to the security settings of your Windows computer.
Please try the following:
To start the command prompt, start it from the start menu by locating the "Command Prompt" in the start menu. Then, right-click on this item and select "Run as Administrator".
Then, issue the following command from the command prompt:
REGSVR32.EXE AxSerial64.dll
or
REGSVR32.EXE AxSerial32.dll
You can also try to turn off UAC (User Account Control)
If you cannot find an answer to your question(s) in our Knowledge Base, or if you need additional information or assistance, please contact our Customer Support using our Contact Support Form
