ActiveXperts Knowledge Base Article 7250010
Most common reason are:
- DCOM is disabled on that server
- Firewall settings on the monitored server block all RPC data
- The account used is not a member of the built-in local Administrator
For enabling/disabling DCOM, see FAQ #Q7250017
The solutions are described below.
Firewall Settings
If you use a third-party firewall on the monitored server, check the appropriate settings. If you do not use a third-party firewall, type 'Windows Defender Firewall' in the Search bar of the monitored server, and open the 'Windows Defender Firewall with Advanced Security' application.
If you have your Public Profile switched on, you will get an 'RPC Server is unavailable' error, so switch it off!
If it does not work, also try the Private Profile and the Domain Profile.
UAC Settings
Make sure that UAC (User Account Control) is not causing you problems. UAC is enabled by default. Try to switch it off on the monitored server and see if the problem still persists. To disable UAC:
- Start a new Command Prompt;
- Type 'UserAccountControlSettings.exe' to open the User Account Control Settings window;
- Drag the slide-bar to: 'Never Notify';
- Reboot the server (you will be prompted to do so).
Alternate credentials
If you have created a local Administrator account on a monitored Windows 2022/2019/2016/2012/2008 server, and you use this account as alternate credentials without turning off UAC, it will definitely not work! Only the built-in local Administrator has sufficient rights. If you want to make use of another local Administrator, make sure UAC is turned off.
DCOM Server Process Launcher
On the monitored server, also check the 'DCOM Server Process Launcher'. This is a service that should be set to 'Automatic Start', and should always be running.
Check the settings in the Services applet of the operating system.
WMIC
Check WMI without ActiveXperts by running the Windows built-in WMIC utility from the command-line (replace myserver with the hostname of your server):
WMIC /node:computername PATH Win32_Processor WHERE DeviceID='CPU0' GET LoadPercentage
To use alternate credentials, execute (replace myserver, account and password ):
WMIC /node:computername /user:user /password:password PATH Win32_Processor WHERE DeviceID='CPU0' GET LoadPercentage
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