ActiveXperts Network Monitor KB - Monitoring Printers

'Monitoring Printers' Knowledge Base Articles

Q6980015	I have a Windows server with printers installed. The printers are IP printers on the network. The server is able to see the status, online/offline/etc. But Network Monitor always reports the printer as down. What could be the problem?
	ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows machines. WMI is part of Windows operating systems and installed by default. First check out the following: WMI can use WinRM (preferred), or DCOM (legacy). In ActiveXperts, the WMI operation m ...
Q6980030	My printer always shows 'Idle' (value: 3), even though it is online. What is the reason?
	ActiveXperts uses WMI (part of the Windows OS) to monitor printers. WMI retrieves the printer information from the spoolsv.exe process. So whether the printer status information retrieved is reliable depends on the printer driver. If the printer driver bypass the the spooler to get status ...

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