ActiveXperts Network Monitor KB - Alert Notifications - E-mail
'Alert Notifications - E-mail' Knowledge Base Articles
| Q7500010 | We want to purchase ActiveXperts Network Monitor. Do we also need to purchase a license of 'ActiveXperts Email Component' in order to send out e-mail alerts? |
| No, that's not a required. An ActiveXperts Network Monitor license automatically includes a license for ActiveXperts Email Component to send out e-mail notifications. ... | |
| Q7500012 | Does ActiveXperts require IIS to be installed in order to use SMTP mail notifications? |
| No, ActiveXperts Network Monitor can use any SMTP-compliant server. No Internet Information Server is needed. ... | |
| Q7500015 | Is ActiveXperts Network Monitor E-mail notification compliant with any SMTP mail server? |
| Yes, ActiveXperts is compliant with virtuall any SMTP server. It supports secure and non-secure SMTP servers. ... | |
| Q7500020 | Does ActiveXperts Network Monitor E-mail notification support SMTP authentication? |
| Yes it does. SMTP AUTH is the protocol that is used to verify that you are one of the users of the SMTP server. The SMTP AUTH protocol is supported by ActiveXperts Network Monitor according to the RFC 821 and RFC 822 protocols. ... | |
| Q7500022 | We use e-mail notifications to notify our administrators. Sometimes, an e-mail notification fails and is not received. Is there a way to see a trace of the e-mail operations? |
| You can turn on e-mail logging for the Network Monitor Engine. To do so, you must enter a valid file name in the following registry entry: HKLM\Software\ActiveXperts\Network Monitor\Server\Trace\NotifyEmail For instance: c:\notfyemail.log After that, restart the service. After that, all e- ... | |
| Q7500030 | I configured SMTP settings, but it does not work. I configured an Outlook Express SMTP e-mail account on the same machine, and this one does work. What could be the problem? |
| This is a known issues for users using McAfee VirusScan Enterprise. By default, it would not allow AxsNmSvc.exe (the network monitor service) to send SMTP traffic. Open the VirusScan Console by Right-clicking the VirusScan icon in the system tray, select VirusScan Console, double-click Access Pro ... | |
| Q7500032 | We're using a gmail account to send out e-mail notifications over SMTP. I'm sure the Gmail credentials are correct, but we still get Error #37411: "Authorization failed". What's wrong? |
| You must allow ActiveXperts to access your google account using SMTP authentication. Click here for more information ... | |
| Q7500034 | I want to use our Offcie365 account to send out e-mail alerts. However, we do not want to use OAuth2 as it is very complex to configure. Is there a way to use password authentication with Office365? |
| Yes, it is possible. Use smtp-legacy.office365.com on port 587 using STARTTLS. Please note that the default security will not allow you to, and you'll end up with an error from the smtp-legacy.office365.com server saying: 535: 5.7.139 Authentication unsuccessful, user is locked by your organ ... | |
| Q7500036 | I want to use the Office365 legacy SMTP server smtp-legacy.office365.com. However, I receive an error "535: 5.7.139 Authentication unsuccessful, user is locked by your organization's security defaults policy". |
| You must disable the 'security defaults' in Microsoft Entra ID in order to use the legacy smtp-legacy.office365.com server. To do so: Open Microsoft Entra Admin Center In the search bar, search for 'Tenant Properties' and open it Click on 'Manage security defaults' and select 'disabled' ... | |
| Q7500045 | When sending a test SMTP e-mail, I get error "550", why? |
| A mailbox on the SMTP server is required. The mailbox that you are using to send out messages does not exist. ... | |
| Q7500060 | If Network Monitor finds an error and sends an e-mail notification, I want the 'Notes' to be included with the e-mail. How can I achieve this? |
| From the 'Tools' menu, click 'Notification Settings' and select the 'E-mail' tab (selected by default). Click on the 'Format Message' button. You can now modify the standard e-mail message. Insert the 'Notes' variable by clicking on the 'Insert system variable' link and select the 'Notes' variabl ... | |
| Q7500070 | I get the following System Warning in my log file: "Too many outstanding e-mail requests. Reconfigure or disable E-mail notifications". |
| This means that there are more e-mail notification requests than the ActiveXperts Network Monitor Engine service can handle. There can be various reasons for that: The mail server is not functioning The network connection to the mail server is slow Too many notifications as a result of fail ... | |
| Q7500080 | I want to change all Alert E-mail Notification settings for multiple Checks. What is the best way to do this? |
| Use the 'Copy' and 'Paste Properties' commands in the Manager to copy Alert Notification settings of one single Check and paste them onto multiple selected Checks or a selected Folder. This way, you can configure the Alert Notification settings (including Groups and individual Recipients) for mul ... | |
| Q7500082 | Is there a way to get a listed overview of the Alert E-mail Recipients of the Checks in my list of Checks in the Manager application? |
| Yes you can. there are two ways: Right-click on the column-headings in the Manager. A context menu will popup. Select both 'Alert Notifications' and 'Alert E-mail Recipients' Or choose 'Columns' from the 'View' menu in the Manager, and select both 'Alert Notifications' and 'Alert E-mail Reci ... |
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