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ActiveXperts Support Pages

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Q5800510: I'm using SMS messaging to notify my operators. It looks like SMS messages are sent out, but we do not receive SMS messages on our mobile phones. What can be the problem?
It is very important to use the right format for the recipient. The syntax of the recipient number is different for SMPP providers, HTTP providers, GSM modems and Dial-up numbers. Check it out on the according page.
SMS and MMS Toolkit > Errors

Q5800105: I often receive error 33206 (SMPP operation timed out) when sending messages through SMPP. What is wrong?
Most probably you have a slow connection to the provider, the provider is busy or the provider does not support the asynchronous protocol. Please try to increase the value of the ServerTimeout property. If this does not help, please contact your provider to help you debug the connection.
SMS and MMS Toolkit > Errors

Q5800500: Sometimes I receive the following error: 34133 (Message is too long). I'm sure I'm sending less than than 160 characters; what could be the problem?
There can be two reasons: You are sending in Unicode mode; you can only send 70 bytes per Unicode SMS message. If you want to send messages longer than 70 character, you must enable 'multi-part' (a property of the SmsMessage object); You are sending the message as non-Unicode (default) but the message includes some characters that are send as two characters. These characters are : ^ { } [ ] / ' ~ | and the Euro sign. When using these characters, you may exceed the standard 160 c...
SMS and MMS Toolkit > Errors

Q5801096: In the Log File, I noticed: '+CMS ERROR: 96'. What does it mean?
'+CMS ERROR: 96' means: "Invalid mandatory information". This error indicates that the equipment sending SMS has received a message where a mandatory information element is missing and/or has a content error. SMS is composed of message and mandatory information elements. If the information element received by the network is syntactically incorrect or some part is missing or information element is unknown, network sends error "Invalid mandatory information".
SMS and MMS Toolkit > Errors

Q5801302: In the Log File, I noticed: '+CMS ERROR: 302'. What does it mean?
CMS ERROR 302 means "Operation not allowed". Possible reasons for this error are: The service may be unavailable during that time Service provider has locked the service Corporate lock is active Module was powered off by +CPOF, CFUN=0, unplug, or Low battery level Service not correctly loaded SIM does not support SMSCB
SMS and MMS Toolkit > Errors

Q5800062: When I open a port, I get the following error: 30204 (No response from Windows Telephony Device). What does it mean?
This error only occurs when using Windows Telephony devices (like 'Standard 9600 bps Modem'). There can be two reasons for this error: The Windows Telephony device is already in use by another application; There is a PIN code on the SIM card. When TAPI tries to initialize this modem, it receives an error from the modem because the PIN Code has to be entered before any other command can be send to the modem. Removing the PIN code from the SIM card will solve this problem. The PI...
SMS and MMS Toolkit > Errors

Q5801514: In the Log File, I noticed: '+CMS ERROR: 514'. What does it mean?
Following are the reasons for +CMS ERROR: 514 (CP Error). Network failure. Congestion in the network. Invalid transaction identifier value. Semantically incorrect message. Invalid mandatory information (for example: invalid service center address or invalid destination address). Message type non-existent and not implemented. Message not compatible with the short message protocol stage. Information element non-existent and not implemented. Protocol error.
SMS and MMS Toolkit > Errors

Q5800050: When I open a port, I get the following error: 30202 (Cannot open specified device). What does it mean?
This error only occurs when using Windows Telephony devices (like 'Standard 9600 bps Modem'). The error implies that the Windows Telephony device is valid, but that the associated COM port is either already in use, or does not exist. The error does NOT imply that the Windows Telephony device is invalid (that would give error 30201); it neither implies that the Windows Telephony device is already used (that would give error 30204.
SMS and MMS Toolkit > Errors

Q5801010: In the Log File, I noticed: '+CMS ERROR: 47'. What does it mean?
See FAQ #Q5200115.
SMS and MMS Toolkit > Errors

Q5801020: In the Log File, I noticed: '+CMS ERROR: 69'. What does it mean?
See FAQ #Q5200115.
SMS and MMS Toolkit > Errors

Q5800100: When I send a long message (> 160 characters) I always get an error #34133: Message is too long. But it should send it as multiple SMS messages. What should I do?
To allow long messages (i.e. > 160 characters), you must set the SmsMessage::Format property to asMESSAGEFORMAT_TEXT_MULTIPART (or when using Unicode: asMESSAGEFORMAT_UNICODE_MULTIPART). This applies to the SmsProtocolGsm object and SmsProtocolSmpp object. When this property is set, SMS and MMS Toolkit will send long messages as multiple SMS messages. These messages are collected and shown as one single message on the remote user's mobile phone.
SMS and MMS Toolkit > Errors

Q5801111: In the Log File, I noticed: '+CMS ERROR: 111'. What does it mean?
This error means "Protocol Error". It sometimes appears when sending bulk SMS over GSM phones that are not designed to send much SMS messages at a time. Please use a GSM modem like WaveCom, Samba or Siemens instead.
SMS and MMS Toolkit > Errors

Q5801620: When I try to WAP push or WAP bookmark messages, I always receive the following error: ERROR #30352: Error response from modem.
Please have a look at your logfile. If there is a CMS ERROR: 304 in the logfile, your GSM mode does not support an user data header. This is a known problems with Motorola GSM phone and modems.
SMS and MMS Toolkit > Errors

Q5801513: In the Log File, I noticed: '+CMS ERROR: 513'. What does it mean?
CMS ERROR: 513 means 'lower layer failure'. This error indicates a logical link failure or a RR sub-layer failure to the GMM sub-layer. The failure indicates an error that cannot be corrected by the lower layers. There could be three possible reasons for getting a +CMS ERROR: 513. The MS loses the radio link (or the network requests an RR disconnect). The MS does not receive an acknowledgement from the network for 28s after the transmission of the Short Message data and times out. The MS do...
SMS and MMS Toolkit > Errors

Q5800010: Where can I find a complete list of errors and corresponding descriptions?
Click here to view the list of all ActiveXperts error codes.
SMS and MMS Toolkit > Errors

Q5801600: When I send a lot of messages using SMPP, I receive SMPP error 33217 upon submit. The log file shows: SMPP error 0X58. What does this mean?
The name of this error is ESME_RTHROTTLED, which means, throttling error. You are sending messages too fast. Insert a delay between the send calls, or set the SystemThroughput property of the SMPP interface.
SMS and MMS Toolkit > Errors

Q5800030: When I open a port, I get the following error: 30103 (Unable to perform operation because the device is already opened). What does it mean?
This means that the port you are attempting to open is already in use by another application. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem'). Please check the following: Is another application using this por? Is Microsoft ActiveSync installe? If yes disable it. Is Nokia PC Suite installed?If yes disable or temporary uninstall it. Is there an incoming RAS connection defined on this port? Please try...
SMS and MMS Toolkit > Errors

Q5801590: On sending multiple SMS messages, sometimes the module returns +CEER: Error 42, (network congestion). Is this network congestion related to network or firmware?
In this case, the '+CEER: Error 42' is due to repeated sending of SMS which has cause congestion in the network. The AT+CMMS command can be used to keep the MM Channel opened while sending several SMS.
SMS and MMS Toolkit > Errors

Q5800040: When I open a port, I get the following error: 30201 (Cannot find specified devicename). What does it mean?
This means that the Windows Telephony Device you specified, is NOT defined on the computer. You may have made a typing mistake. Error 30201 does NOT mean that the port is already in use (you would get error 30204). You will never get this error when using direct COM ports (like 'COM1'), but only when using Windows Telephony devices.
SMS and MMS Toolkit > Errors

Q5800060: When I open a port, I get the following error: 30203 (No response from Windows Telephony Device). What does it mean?
This error only occurs when using Windows Telephony devices (like 'Standard 9600 bps Modem'). There can be multiple reasons for this error: The modem is not connected correctly; The modem does not respond to hayes AT commands; The baudrate selected in the modem propertie dialog from the control panel is invalid;l There is a problem with the driver, please restart the PC.
SMS and MMS Toolkit > Errors

Q5801254: In the Log File, I noticed: '+CEER: ERROR 254'. What does it mean?
“+CEER: ERROR 254” means ‘Call impossible’. This error is commonly received when an attempt to make a call fails ("NO CARRIER" indication) because the module is not registered to the network (in low coverage area, or trying to make a call before "+CREG: 1" indication). This error can also be received if the signal strength is very poor (AT+CSQ first value lower than 7) or if the BER is too high (AT+CSQ second value greater than 2).
SMS and MMS Toolkit > Errors

Q5800110: When I try to send a message, I sometimes get error 34031 (Invalid recipient address). What is wrong?
You probably did not supply a correct recipient number or the number is rejected by the provider. It is recommended to use international number format when sending SMS or MMS messages. For instance, to send to 0778961234 in the U.K., use the following format: +4478961234.
SMS and MMS Toolkit > Errors

Q5801515: In the Log File, I noticed: '+CMS ERROR: 515'. What does it mean?
The 'CMS ERROR 515' is received in the following cases: Sending a SMS when the SIM initialization is going on (after rebooting the module). Reading a SMS immediately after booting the module when SIM initialization is not yet over. Writing a SMS to the memory before SIM initialization is complete. Sending more than one SMS at a time or sending a SMS when the response (OK or ERROR) for a previously sent SMS has not been received.
SMS and MMS Toolkit > Errors

Q5800065: When using my GSM modem, I always get error 30350 (No response from modem). What does it mean?
When you encounter this error, please check the following: Is the GSM modem or phone correctly connected to the PC? Did you select the correct COMxx port numbe or device namer? In case of using the direct COM port: Is the correct speed selected?The speed most used for GSM modems is 115200bps. In case of a modem driver (like 'Standard 9600 bps Modem'), please check the baudrate selected in the modem properties (from the control panel). Restart the GSM phone or modem Restart yo...
SMS and MMS Toolkit > Errors

Q5800505: When I select "MT - Both Message and Phone storage", I get error 33150 (Invalid message storage) when receiving messages. The same happens in VBScript when I set 'objGsm.Storage' to 'asSTORAGE_ANY'. What should I do?
Some GSM phones and modems support a virtual message storage which allows you to read the SIM and phone memory simultaneously in one read operation. This is supported on most Siemens Phones and Siemens GSM modems. ERROR: 33150 literally means: Preferred message storage not supported by this device', i.e. the combined message storage is not supported on your device. Please read all SIM (SM) reports first, and change the 'Storage' property to read all Phone (ME) memory messages.
SMS and MMS Toolkit > Errors

Q5801512: In the Log File, I noticed: '+CMS ERROR: 512'. What does it mean?
CMS ERROR: 512 indicate 'MM establishment failure'. This error occurs when you try to send a message and the module is receiving another one at the same time. This causes a collision in the message transfer protocol resulting in failure in sending the SMS and hence, +CMS ERROR: 512. Sometimes, +CMS ERROR: 512 may also occur when the module is receiving weak signal and is loosing connection.
SMS and MMS Toolkit > Errors

Q5800020: When I open a port, I get the following error: 30102 (Unable to perform operation because the device does not exist). What does it mean?
This means that the COM port does not exist. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem'). Error 30102 does NOT mean that the port is already in use. If the port would already be in use, you would get another error: 30103.
SMS and MMS Toolkit > Errors

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