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ActiveXperts Support


Browse "Licensing" Questions:
Q9900020: When I buy a license, do I have to pay for future releases?
An ActiveXperts Hydromagic licenses is perpetual, i.e. a permanent long life license. A customer can use the software version forever. However, in order to receive product upgrades and support services, customer needs a valid maintenance support contract. ActiveXperts' Maintenance Agreement entitles customers to use ActiveXperts' technical support services, and to receive all product upgrades, free of charge, during a specified Agreement duration. The Maintenance Agreement applies to all ActiveXpert...
Hydromagic > Licensing, Purchasing and Product Activation

Q9900012: How long does it take until I receive the USB dongle ?
This depends on your location. In most cases dongles are delivered within 6 working days.
Hydromagic > Licensing, Purchasing and Product Activation

Q9900010: Where do I have to enter the license key after I purchased the product ?
Hydromagic does not work with license keys. Upon ordering, an USB dongle will be shipped to you by UPS. When you have received the dongle, please install the full version and plug the USB dongle to your computer to unlock the software.
Hydromagic > Licensing, Purchasing and Product Activation

Q9900070: How long after a maintenance contract has expired can I renew it?
Renewals that come in after the maintenance has expired will be backdated to start from the old expiry date. Also, you are only able to get Technical Support and Software Maintenance when your support contract is valid.
Hydromagic > Licensing, Purchasing and Product Activation

Q9900015: I lost my dongle, can I get a replacement ?
Replacing a dongle is only possible if: The serial number of the lost dongle is known; You still have a valid support contract; An additional fee for the cost of the dongle and shipping has been paid;
Hydromagic > Licensing, Purchasing and Product Activation

ActiveXperts Error Codes

Click here to view the full list of ActiveXperts error codes

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