Browse "Licensing" Questions:

Q7900035: If I buy a license, do I need to pay for future releases?
An ActiveXperts Network Monitor licenses is perpetual, i.e. a permanent long life license. A customer can use the software version forever. However, in order to receive product upgrades and support services, customer needs a valid maintenance support contract. Maintenance is free during the first year! After this free Maintenance period, Licensee is offered a maintenance renewal automatically via e-mail. The price for the Maintenance Agreement is approx. 15% of the price that was paid for the p...
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900030: I want to purchase ActiveXperts Network Monitor. Do I need to purchase any commercial ActiveXperts components to cover all functionality?
No, you don't. An ActiveXperts Network Monitor license automatically includes an ActiveXperts SMS Component license, an ActiveXperts Email Component license, an ActiveXperts Network Component license and an ActiveXperts Scripting Component license. You can even use these components inside your custom ActiveXperts Network Monitor scripts.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900100: What are the restrictions of the ActiveXperts Network Monitor Free License compared to the paid licenses?
With ActiveXperts Network Monitor Free License, you can use all functionality of the product, inclouding reports, graphs, web interface, all kinds of notifications etc.. The only restriction is the number of checks that can be processed; this is limited to 25 checks only. With the Free License, you can define as many checks as you want, but only 25 will be processed by the engine.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900005: What are the licensing options for ActiveXperts Network Monitor and what are the costs?
To learn about the different license options for ActiveXperts Network Monitor, click here.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900057: I purchased the product, and entered my license key. Now, the program prompts to Activate. What code should I enter?
The license key is a 15 character string formatted, i.e.: XXXXX-XXXXX-XXXXX. Once the license key entered, you need to fill in the ActiveXperts License Activation Form. You need to fill in your license key (XXXXX-XXXXX-XXXXX) and all the other information, click on the 'Get Activation Code' button, and the 8-digit Activation Code (XXXXXXXX) will be generated. Copy/paste this Activation Code in the 'Activation Code' field in the software to complete the activation process.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900090: Does the software include the source code?
No, we do not ship or sell the sourcecode of any of our products.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900055: I've purchased a copy of ActiveXperts Network Monitor. I receveid a License Key. Where can I fill in this License Key to activate my license?
It's very simple: just launch the ActiveXperts Network Monitor Manager application, click on the Help menu and select the License Information menu item. Here, you can enter the license key. After the license key is entered, it will prompt to Activate the license key. See also
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900080: My maintenance contract already expired. Can I still renew it?
Renewals that come in after the maintenance has expired will be backdated to start from the old expiry date. Also, you are only able to get Technical Support and Software Maintenance if your support contract is valid.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900070: How much does a maintenance contract cost?
During the first (1) year after purchase, Maintenance is free. After this free Maintenance year, Licensee may purchase Maintenance. The price for the Maintenance Agreement is approx. 15% of the price that was paid for the product. Customers choose between one-, two- and three years Maintenance Agreement renewal. Please read the Maintenance Agreement document for more details.
Network Monitor > Licensing, Purchasing, Product Activation and Support

Q7900050: Where can I purchase the product?
For detailed sales information, check the Sales webpage.
Network Monitor > Licensing, Purchasing, Product Activation and Support

ActiveXperts Error codes
Click here to view the full list of ActiveXperts error codes
Contact Support
To contact the ActiveXperts Help Desk, click here.