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Q6980015: I have a Windows 2012R2 server with printers installed. The printers are IP printers on the network. The server is able to see the status, online/offline/etc. But Network Monitor always reports the printer as down. What could be the problem?
ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows computers. WMI is part of Windows operating systems and installed by default. Please check out the following: Check the Services applet on the monitoring server and monitored server to verify that the WMI services are indeed running. Make sure that firewall settings are not prevent you from accessing the remote computer through WMI. Windows ships with the WMIC command line utility ('Windows Mana...
Network Monitor > Monitoring Printers

Q6980030: My printer always shows 'Idle' (value: 3), even though it is online. What is the reason?
ActiveXperts uses WMI (part of the Windows OS) to monitor printers. WMI retrieves the printer information from the spoolsv.exe process. So whether the printer status information retrieved is reliable depends on the printer driver. If the printer driver bypass the the spooler to get status or they do not report the status data exchange to the spooler process, the print provider will report whatever status the spooler contains. If the spooler reports Ready, it never gets data with a status change (d...
Network Monitor > Monitoring Printers

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