Browse "Installation" Questions:

Q6500005: I want to upgrade to the latest version. What is the procedure for upgrading?
With ActiveXperts, you can always import a configuration created by a previous version. That means: all checks, global settings, statistical database and custom scripts. To upgrade, do the following: Backup your current configuration. Use the Backup command from the File menu to do so, and store it on a save place Uninstall all 'ActiveXperts Network Monitor Manager' applications on the remote PCs that have the Manager application installed. Use the 'Add/Remove Programs' applet in the Contro...
Network Monitor > Installation

Q6500003: How do I know what's new in the latest version of the ActiveXperts Network Monitor?
For a list of new features, enhancements and fixes, see ActiveXperts Network Monitor Release Notes.
Network Monitor > Installation

Q6500017: I want to re-install ActiveXperts Network Monitor. Can I install the product in the same directory on the filesystem as my previous installation?
There are two directories involved: the program data directory (default: C:\ProgramData\ActiveXperts\Network Monitor\) and the program files directory (default: C:\Program Files\ActiveXperts\Network Monitor\). On re-install, if the same program program- or data is selected, the installer will rename the previous folder (adding extension: '.saved') and allow you to continue using the selected name. When installation has finished, the Manager will popup the Import Wizard and suggest the '.saved' data...
Network Monitor > Installation

Q6500050: The ActiveXperts Network Monitor Service fails to start. How do I know the reason for that?
Please check the Event Log for more details. Look for the 'AxNmSvc' Event Source. Most probably, you have passed the wrong credentials to the ActiveXperts Network Monitor service. Use the services control applet to change these credentials. Be sure that this account had local administrator rights on the server where the Network Monitor service is be running.
Network Monitor > Installation

Q6500020: I want to monitor several servers in my network. Do I need to install agents (or server-side software) on those servers?
ActiveXperts Network Monitor is agentless; no agents will be installed on the monitored servers. You only need to install the ActiveXperts Network Monitor service on 1 central server in your network.
Network Monitor > Installation

Q6500055: I want to move our ActiveXperts Network Monitor service to another server. How to achieve this?
These are the steps to accomplish the migration to a new sever: Export the current configuration to save place. To do so, choose 'Backup Configuration' from the Manager application; On the new server, Restore your configuration in the same way as described in FAQ Item 6500005
Network Monitor > Installation

Q6500012: I want to uninstall ActiveXperts Network Monitor manually. What are the steps?
Use the following steps to uninstall Network Monitor manually: Stop the Network Monitor service by using the Services applet, or by typing NET STOP AXNMSVC from the command prompt; Quit the Manager application; Delete directory C:\Program Files\ActiveXperts\Network Monitor (or alternate directory) and all sub-directories; If you do not use other ActiveXperts products, also delete directory C:\Program Files\Common Files\ActiveXperts (or alternate directory); Launch the registry editor (REGEDIT.EXE...
Network Monitor > Installation

Q6500025: Does the installation of ActiveXperts Network Monitor require a reboot of my server?
No, a reboot is not required.
Network Monitor > Installation

Q6500052: I want to change the ActiveXperts Network Monitor Service credentials. How can I do that?
Please do the following: In Windows, open the 'Administrative Tools' folder. Double-click 'Services'. Right-click the 'ActiveXperts Network Monitor' service, and then click 'Properties'. On the 'Log On' tab, select the account and provide the password (if necessary). Click 'Apply'. On the 'General' tab, click the Stop/Start button to restart the service.
Network Monitor > Installation

Q6500060: I want to install ActiveXperts Network Monitor on a server that is also used for other purposes. Will it conflict with other software?
No, it won't. ActiveXperts Network Monitor doesn't install/replace any Windows systems DLL's. It makes use of Microsoft runtime libraries, but these are installed in ActiveXpert's installation directory and will only be used by ActiveXperts. ActiveXperts does not install components in the Windows directory or one of its subdirectories.
Network Monitor > Installation

Q6500007: When I run Setup, I get the following error message: "Error installing iKernel.exe (0xa00)". What's wrong?
Most probably, you don't have administrator rights on the machine where you install the product. Local administrator rights are required to install ActiveXperts Network Monitor on the computer.
Network Monitor > Installation

Q6500015: I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?
ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround: Start the registry editor (REGEDIT.EXE); Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key; Delete the 53FD4AF2-59DC-48E0-B345-CF8491D34460 key. Now, InstallShield won't ask to uninstall anymore.
Network Monitor > Installation

Q6500035: During installation, ActiveXperts Network Monitor Setup asks for Administrator credentials for its service. Is this required?
If you want to monitor member servers or domain controllers in your domain, it's strongly recommended to enter Domain Administrator credentials. For many tasks (like disk space checking, event log monitoring, and so on), Local Administrator rights are required on the monitored computers. By default, Domain/Enterprise Administrators are Local Administrators on domain member servers. If you don't enter a Domain- or Enterprise Administrator account during installation, you must configure an Administrat...
Network Monitor > Installation

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