Q6000005: I want to upgrade to the latest version. What is the procedure for upgrading?
With ActiveXperts, you can always import a configuration created by a previous version. That means: all checks, global settings, statistical database and custom scripts.
To upgrade, do the following:
Backup your current configuration. Use the Backup command from the File menu to do so, and store it on a save place
Uninstall all 'ActiveXperts Environmental Monitor Manager' applications on the remote PCs that have the Manager application installed. Use the 'Add/Remove Programs' applet in the ...
Environmental Monitor > InstallationQ6000003: How do I know what's new in the latest version of the ActiveXperts Environmental Monitor?
For a list of new features, enhancements and fixes, see ActiveXperts Environmental Monitor Release Notes.
Environmental Monitor > Installation Q6000017: I want to re-install ActiveXperts Environmental Monitor. Can I install the product in the same directory on the filesystem as my previous installation?
There are two directories involved: the program data directory (default: C:\ProgramData\ActiveXperts\Environmental Monitor\) and the program files directory (default: C:\Program Files\ActiveXperts\Environmental Monitor\).
On re-install, if the same program program- or data is selected, the installer will rename the previous folder (adding extension: '.saved') and allow you to continue using the selected name.
When installation has finished, the Manager will popup the Import Wizard and suggest the '...
Environmental Monitor > Installation Q6000012: I want to uninstall ActiveXperts Environmental Monitor manually. What are the steps?
Use the following steps to uninstall Environmental Monitor manually:
Stop the Environmental Monitor service by using the Services applet, or by typing NET STOP AXEMSVC from the command prompt;
Quit the Manager application;
Delete directory C:\Program Files\ActiveXperts\Environmental Monitor (or alternate directory) and all sub-directories;
If you do not use other ActiveXperts products, also delete directory C:\Program Files\Common Files\ActiveXperts (or alternate directory);
Launch the registry e...
Environmental Monitor > Installation Q6000055: I want to move our ActiveXperts Network Monitor Engine service to another server. How can I accomplish this?
These are the steps to accomplish the migration to a new sever:
Export the current configuration to save place. To do so, choose 'Backup Configuration' from the Manager application;
On the new server, Restore your configuration as described in FAQ Item 6500005
Environmental Monitor > Installation Q6000025: Does the installation of ActiveXperts Environmental Monitor require a reboot of my server?
No, a reboot is not required.
Environmental Monitor > Installation Q6000052: I want to change the ActiveXperts Environmental Monitor Service credentials. How can I accomplish this?
Please do the following:
In Windows, open the 'Administrative Tools' folder.
Double-click 'Services'.
Right-click the 'ActiveXperts Environmental Monitor Engine' service, and then click 'Properties'.
On the 'Log On' tab, select the account and provide the password (if necessary). Click 'Apply'.
On the 'General' tab, click the Stop/Start button to restart the service.
Environmental Monitor > Installation Q6000050: The ActiveXperts Environmental Monitor Service fails to start. How do I know the reason for that?
To see why the ActvieXpers Network Monitor Engine service did not want to start, use the Windows Event Viewer.
Check the Application Log located in the 'Windows Log' of the Event Viewer, and search for the 'AxNmSvc' Event Source.
One of the most common reasons is, that you have assigned wrong credentials to the ActiveXperts Network Monitor Engine service. Use the Services Control applet to assign the right these credentials.
Make sure that this account had (Domain) Administrator rights on the se...
Environmental Monitor > Installation Q6000015: I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?
ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround:
Start the registry editor (REGEDIT.EXE);
Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
Delete the AEFD4AF2-59DC-48E0-B345-CF8491D34460 key.
Now, InstallShield won't ask to uninstall anymore.
To make use of ...
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