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ActiveXperts Environmental Monitor Support

 

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INSTALLATION


Q6000015: I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?

ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround:

  • Start the registry editor (REGEDIT.EXE);
  • Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
  • Delete the AEFD4AF2-59DC-48E0-B345-CF8491D34460 key.

Now, InstallShield won't ask to uninstall anymore.

To make use of the 64-bit DLL, you should use a 64-bit application or 64-bit interpreter, e.g.:
> CSCRIPT.EXE RemoteCommand.vbs

To make use of the 32-bit DLL, you should use a 32-bit application or 32-bit interpreter, e.g.:
> C:\Windows\SysWow64\CSCRIPT.EXE RemoteCommand.vbs

NOTE: The module property tells you which component (32-bit or 64-bit) you are actually using. The following VBScript program will tell you:
Set o = CreateObject( "ActiveXperts.RemoteCommand" )
WScript.Echo o.Module


Q6000003: How do I know what's new in the latest version of the ActiveXperts Environmental Monitor?

For a list of new features, enhancements and fixes, see ActiveXperts Environmental Monitor Release Notes.


Q6000005: I want to upgrade to the latest version. What is the procedure for upgrading?

With ActiveXperts, you can always import a configuration created by a previous version. That means: all checks, global settings, statistical database and custom scripts.

To upgrade, do the following:

  1. Backup your current configuration. Use the Backup command from the File menu to do so, and store it on a save place
  2. Uninstall all 'ActiveXperts Environmental Monitor Manager' applications on the remote PCs that have the Manager application installed. Use the 'Add/Remove Programs' applet in the Control Panel of the remote PC(s) to start the Uninstallation process
  3. Uninstall 'ActiveXperts Environmental Monitor' on the monitoring server using the 'Add/Remove Programs' applet in the Control Panel of the server
  4. Reboot the system!
  5. Download the latest version of ActiveXperts Environmental Monitor and start the installation;
  6. Restore the configuration that was saved in step 1). It allows you to import the configuration file (CONFIG.SDF) and the statistical database
  7. Restore custom scripts (if any). If you use custom scripts (.vbs, .ps1 or .sh), copy the files manually to the scripts directory '\Scripts'
  8. Restore custom webview templates (if any). If you use custom webviews templates (.xsl), copy the files manually to directory '\Web\stylesheets\'

If you install Environmental Monitor in the same directory as the previous Environmental Monitor version, the configuration is automatically converted. Otherwise, you need to import the previous configuration.
To (re)install the manager application on remote PC(s), you must (re)create the share in the Remote Manager tab of the 'Remote Management' dialog (Tools menu).


Q6000050: The ActiveXperts Environmental Monitor Service fails to start. How do I know the reason for that?

Please check the Event Log for more details. Look for the 'AxNmSvc' Event Source. Most probably, you have passed the wrong credentials to the ActiveXperts Environmental Monitor service. Use the services control applet to change these credentials. Be sure that this account had local administrator rights on the server where the Environmental Monitor service is be running.


Q6000052: I want to change the ActiveXperts Environmental Monitor Service credentials. How can I do that?

Please do the following:

  1. In Windows, open the 'Administrative Tools' folder.
  2. Double-click 'Services'.
  3. Right-click the 'ActiveXperts Environmental Monitor' service, and then click 'Properties'.
  4. On the 'Log On' tab, select the account and provide the password (if necessary). Click 'Apply'.
  5. On the 'General' tab, click the Stop/Start button to restart the service.

Q6000025: Does the installation of ActiveXperts Environmental Monitor require a reboot of my server?

No, a reboot is not required.


Q6000055: I want to move our ActiveXperts Environmental Monitor service to another server. How to achieve this?

These are the steps to accomplish the migration to a new sever:

  1. Export the current configuration to save place. To do so, choose 'Backup Configuration' from the Manager application;
  2. On the new server, Restore your configuration in the same way as described in FAQ Item 6500005

Q6000012: I want to uninstall ActiveXperts Environmental Monitor manually. What are the steps?

Use the following steps to uninstall Environmental Monitor manually:

  • Stop the Environmental Monitor service by using the Services applet, or by typing NET STOP AXEMSVC from the command prompt;
  • Quit the Manager application;
  • Delete directory C:\Program Files\ActiveXperts\Environmental Monitor (or alternate directory) and all sub-directories;
  • If you do not use other ActiveXperts products, also delete directory C:\Program Files\Common Files\ActiveXperts (or alternate directory);
  • Launch the registry editor (REGEDIT.EXE);
  • Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
  • Delete the AEFD4AF2-59DC-48E0-B345-CF8491D34460 key.

Q6000017: I want to re-install ActiveXperts Environmental Monitor. Can I install the product in the same directory on the filesystem as my previous installation?

There are two directories involved: the program data directory (default: C:\ProgramData\ActiveXperts\Environmental Monitor\) and the program files directory (default: C:\Program Files\ActiveXperts\Environmental Monitor\).

On re-install, if the same program program- or data is selected, the installer will rename the previous folder (adding extension: '.saved') and allow you to continue using the selected name. When installation has finished, the Manager will popup the Import Wizard and suggest the '.saved' data folder to import from.

However, if you try to install your program- or data files in an existing directory that was not your previous ActiveXperts program- or data folder, the installer will not rename the directory and you'll need to enter a different path.

LICENSING


Q6100080: My maintenance contract already expired. Can I still renew it?

Renewals that come in after the maintenance has expired will be backdated to start from the old expiry date. Also, you are only able to get Technical Support and Software Maintenance if your support contract is valid.


Q6100035: If I buy a license, do I need to pay for future releases?

An ActiveXperts Environmental Monitor licenses is perpetual, i.e. a permanent long life license. A customer can use the software version forever. However, in order to receive product upgrades and support services, customer needs a valid maintenance support contract.

Maintenance is free during the first year!

After this free Maintenance period, Licensee is offered a maintenance renewal automatically via e-mail. The price for the Maintenance Agreement is approx. 15% of the price that was paid for the product, per year.

ActiveXperts' Maintenance Agreement entitles customers to use ActiveXperts' technical support services, and to receive all product upgrades, free of charge, during a specified Agreement duration. The Maintenance Agreement applies to all ActiveXperts products.

Read the Maintenance Agreement in PDF format.


Q6100005: What are the licensing options for ActiveXperts Environmental Monitor and what are the costs?

To learn about the different license options for ActiveXperts Environmental Monitor, click here.


Q6100055: I've purchased a copy of ActiveXperts Environmental Monitor. I receveid a License Key. Where can I fill in this License Key to activate my license?

It's very simple: just launch the ActiveXperts Environmental Monitor Manager application, click on the Help menu and select the License Information menu item. Here, you can enter the license key.

After the license key is entered, it will prompt to Activate the license key. See also


Q6100030: I want to purchase ActiveXperts Environmental Monitor. Do I need to purchase any commercial ActiveXperts components to cover all functionality?

No, you don't. An ActiveXperts Environmental Monitor license automatically includes an ActiveXperts SMS Component license, an ActiveXperts Email Component license, an ActiveXperts Network Component license and an ActiveXperts Scripting Component license. You can even use these components inside your custom ActiveXperts Environmental Monitor scripts.


Q6100070: How much does a maintenance contract cost?

During the first (1) year after purchase, Maintenance is free. After this free Maintenance year, Licensee may purchase Maintenance. The price for the Maintenance Agreement is approx. 15% of the price that was paid for the product.

Customers choose between one-, two- and three years Maintenance Agreement renewal. Please read the Maintenance Agreement document for more details.


Q6100057: I purchased the product, and entered my license key. Now, the program prompts to Activate. What code should I enter?

The license key is a 15 character string formatted, i.e.: XXXXX-XXXXX-XXXXX. Once the license key entered, you need to fill in the ActiveXperts License Activation Form. You need to fill in your license key (XXXXX-XXXXX-XXXXX) and all the other information, click on the 'Get Activation Code' button, and the 8-digit Activation Code (XXXXXXXX) will be generated.

Copy/paste this Activation Code in the 'Activation Code' field in the software to complete the activation process.

ActiveXperts Error Codes

Click here to view the full list of ActiveXperts error codes

Contact Support

To contact the ActiveXperts Help Desk, click here.