Knowledge Base FAQ Item #6000050
Q6000050: The ActiveXperts Environmental Monitor Service fails to start. How do I know the reason for that?
To see why the ActiveXperts Network Monitor Engine service did not want to start, use the Windows Event Viewer.
Check the Application Log located in the 'Windows Log' of the Event Viewer, and search for the 'AxNmSvc' Event Source.
One of the most common reasons is, that you have assigned wrong credentials to the ActiveXperts Network Monitor Engine service. Use the Services Control applet to assign the right these credentials. Make sure that this account had (Domain) Administrator rights on the server where the ActiveXperts Network Monitor Engine service is running.