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Knowledge Base FAQ Item #6000015


Q6000015: I'm unable to upgrade to the latest version. The installation keeps asking me to uninstall the software. Even after I uninstalled the product, it keeps telling me that. What is the problem?

ActiveXperts uses the InstallShield product for its installations. Only on rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround:

  • Start the registry editor (REGEDIT.EXE);
  • Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key;
  • Delete the AEFD4AF2-59DC-48E0-B345-CF8491D34460 key.

Now, InstallShield won't ask to uninstall anymore.

To make use of the 64-bit DLL, you should use a 64-bit application or 64-bit interpreter, e.g.:
> CSCRIPT.EXE RemoteCommand.vbs

To make use of the 32-bit DLL, you should use a 32-bit application or 32-bit interpreter, e.g.:
> C:\Windows\SysWow64\CSCRIPT.EXE RemoteCommand.vbs

NOTE: The module property tells you which component (32-bit or 64-bit) you are actually using. The following VBScript program will tell you:
Set o = CreateObject( "ActiveXperts.RemoteCommand" )
WScript.Echo o.Module

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