Availability Management
What is Availability Management
Availability Management is concerned with design, implementation, measurement and management of IT services to ensure the stated business requirements for availability are consistently met. Availability Management requires an understanding of the reasons why IT service failures occur and the time taken to resume service. Incident Management and Problem Management provide a key input to ensure the appropriate corrective actions are being progressed.
The measurements and reporting of IT availability ensures that the level of availability delivered meets the SLA. Availability Management supports the Service Level Management process in providing measurements and reporting to support service reviews.
Other ITIL Processes
Operational Layer:
- Configuration Management
- Service Desk Management
- Incident & Problem Management
- Change Management
- Release Management
Tactical Layer: