ITIL - Information Technology Infrastructure Library
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the "service wrap", and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in ITIL's worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations.
Read more on ITIL in the following sections: