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ActiveXperts.com > Support > Knowledge base > SMS Messaging Server > Installation and Startup

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Browse "Installation and Startup" Questions:

Q8100010: When I run Setup, I get the following error message: "Error installing iKernel.exe (0xa00)". What's wrong?
Most probably, you don't have administrative privileges on the machine where you install the product. You must have local administrator rights to install ActiveXperts SMS Messaging Server on the computer.
SMS Messaging Server > Installation and Startup

Q8100015: How can I uninstall ActiveXperts SMS Messaging Server?
Uninstall the software using the 'Add/Remove' applet in the control panel: Select 'ActiveXperts SMS Messaging Server' and click on 'Remove'.
SMS Messaging Server > Installation and Startup

Q8100017: I want to re-install ActiveXperts SMS Messaging Server. I uninstalled first, but now the installation tells me that I cannot install it in the same destination directory as before. Am I doing something wrong?
You cannot install the product in an existing directory. Upon un-installation, the original directory (default: C:\Program Files\ActiveXperts\SMS Messaging Server) is NOT deleted in case there are files created/modified after the previous installation. You must delete these files/directories manually. Once the directory (C:\Program Files\ActiveXperts\SMS Messaging Server) is deleted, you can re-install it in that directory. In previous versions of the product, it was possible to install in ...
SMS Messaging Server > Installation and Startup

Q8100020: What hardware is required to use SMS Messaging Server?
ActiveXperts SMS Messaging Server supports the following hardware: Network Cards / SMPP protocol Customers requiring a high throughput should deliver SMS messages over a network connection to a remote SMPP-compliant SMSC provider. The SMPP ( 'Short Message Peer-to-Peer' ) protocol is a Layer-7 TCP/IP protocol for exchanging SMS messages between SMS peer entities such as short message service centers. GSM modems This is a fast and reliable device to s...
SMS Messaging Server > Installation and Startup

Q8100025: I'm unable to upgrade to a newer version. The installation keeps asking me to uninstall the software (even after I uninstalled the product). What is the problem?
ActiveXperts uses the InstallShield product for its installations. Only on very rare occasions, InstallShield doesn't update its registry key after uninstall, so it will ask you to uninstall the next time you start the installation. You can use this workaround: Start the registry editor (REGEDIT.EXE); Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key; Delete the CF97C16D-F384-4737-BA80-EE1C7E002ED6 key. Now, InstallShield won't ask to uninstall anymore.
SMS Messaging Server > Installation and Startup

Q8100027: I want to uninstall the SMS Messaging Server manually. How can I do this?
You can do it in the following way: Stop the SMS Messaging Server service; Start the registry editor (REGEDIT.EXE); Open the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ key; Delete the CF97C16D-F384-4737-BA80-EE1C7E002ED6 key. Delete the C:\PROGRAM FILES\ACTIVEXPERTS\SMS MESSAGING SERVER directory and all it sub-directories; Delete the 'ActiveXperts:SMS Messaging' program group from the Start menu.
SMS Messaging Server > Installation and Startup

Q8100030: Can we assign Local System credentials to the ActiveXperts SMS Messaging Server Service, or are Domain Administrator credentials required?
Local System credentials will usually suffice. It is important that the SMS Messaging Server has Read/Write access to all files located in its installation directory. There's one situation where Domain Administrator credentials are required: if you use MS SQL database on a remote computer, and MS SQL requires Windows Authentication, then Domain Administrator credentials are required for the SMS Messaging Server service.
SMS Messaging Server > Installation and Startup

Q8100032: I want to change the service credentials. How can I do that?
Please do the following: Click 'Start', point to 'Settings', click 'Control Panel' and then double-click 'Administrative Tools'. Double-click 'Services'. Right-click the 'ActiveXperts SMS messaging Server' service, and then click 'Properties'. On the 'Log On' tab, select the account and provide the password (if necessary). Click 'Apply'. On the 'General' tab, click the Stop/Start button to restart the service.
SMS Messaging Server > Installation and Startup

Q8100040: I want to install the API on my own computer; this is not central SMS Server engine (the central SMS Messaging Server is installed on a server in our server room). What should I do?
Do the following: Share the SMS Messaging Server base directory on the central SMS Messaging Server computer, so it can be accessed by a remote API or a remote Manager; for instance, share C:\Program Files\ActiveXperts\SMS Messaging Server as SmsMessagingShare on computer MySmsServer; make sure that you grant Read+Write permissions on this share; Start a new installation of SMS Messaging Server on the client PC; In the 'Installation Type' page, choose 'Client Tools only (to connect ...
SMS Messaging Server > Installation and Startup

Q8100045: I want to install the SMS Messaging Server Web Interface (ASP) on a different machine (our dedicated IIS machine) than the central SMS Messaging Server engine. Is it possible?
To install the Web Interface on a separate IIS machine, with SMS Messaging Server Engine (service) installed on another machine, do the following: Share the SMS Messaging Server base directory on the central SMS Messaging Server computer, so it can be accessed by a remote API, remote Manager or remote ASP pages; for instance, share C:\Program Files\ActiveXperts\SMS Messaging Server as SmsMessagingShare on computer MySmsServer; make sure that you grant Read+Write permissions on this share;...
SMS Messaging Server > Installation and Startup

Error codes
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